11. Exchange and Return Policy 

Trendus.co.za will refund or exchange all goods if you return them within 7 days of purchase, provided that the goods must still be in their original condition and packaging and may not have been used. You will also be required to present the original tax invoice that is sent to you via email or with the goods. The goods Trendus.co.za excludes from the 14-day exchange or refund policy are: unless there is a manufacturing defect in the goods, you can only return these goods if they are still in the original condition, sold and the packaging, if transparent, has not been opened yet; goods purchased by way of special arrangement or custom order will only be replaced if defective.

The delivery cost of items purchased will still be the responsibility of the customer, and Trendus.co.za will not refund delivery costs. Products received damaged or due to manufacturing defect: email complaint to be received back within 2 hours of receipt with clear picture reference of damages - Return process will be initiated and product will be re-collected, once received back to our Distribution Centre or the receiving centre will be evaluated and exchanged if necessary or refunded. 

Trendus.co.za does not take responsibility for any Products damaged whilst in transit with couriers and delivered damaged to clients.  

Changes to our returns page or refunds page shall be effective concerning all purchases made from the date of publication of the change on our website. Gift vouchers, giveaways and discounts will not be refunded.

Refunds are not provided for payments under R500. Instead, a credit option is given.

Refunds are offered on payments exceeding R750.